shipping & returns

shipping policy

We are proud to offer our customers flat rate shipping for all U.S. orders and free shipping to orders over $50.00. Most orders are shipped via USPS. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). 

Tracking information will be sent via e-mail upon shipment of goods. 

Free Shipping

U.S. Orders - Free Shipping for orders over $50.00

International Orders - Free Shipping for orders over $200.00

Transit Time

Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.

Malibu Lashes reserves 24 hours for processing from the time an order is placed before it is transferred to our carrier and leaves our warehouse for shipment.


Please note packages will only move during business days (weekends and holidays are excluded towards transit time).

 

 

Ground Shipping

Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.

Once your order has been processed, transit time is anywhere between 1 and 5 business days, depending on your shipping address. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.

 

International Shipping

You can calculate your shipping prior to check out. please e-mail admin@malibulashes.com with any questions.  If needed, please allow us 24h for an international shipping quote. Your order will be processed upon shipping quote confirmation.

International Orders - Free Shipping for orders over $200.00


International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes, or other fees that may be applied.

Malibu Lashes is not responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.

Refund of Returned Package


In the case that a package is refused and shipped back to Malibu Lashes if the items are received in the same condition as sent to the receiver, we will refund the customer for the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to Malibu Lashes by the carrier will be deducted from the refund amount.

 

Return Policy

If you would like to return an item, you must notify Malibu Lashes within seven (7) days of your order being delivered and obtain a return authorization number. To be eligible for a return, items must be unopened, unused, and in the same condition that you received it. Your return authorization number must be clearly marked on the outside of the return packaging. Once your returned items have been received and inspected, you will be refunded for the items authorized for return. Shipping and handling costs will not be reimbursed. Please allow 2 weeks for returns to be processed and for any refunds to be issued.

To initiate a return, please contact us at
admin@malibulashes.com.

Read Product Instructions

Prior to using our products, please ensure that you have read and understood all the directions on the product label and on our website so that you will be able to apply the product correctly.

Product Damage in Shipment or Defective

If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt to initiate a return. 

 

Canceling an Order

If you would like to cancel or change an order that you've just placed, please email us at admin@malibulashes.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be canceled.